customerservice

IS CUSTOMER SERVICE OVERRATED?

1.11.2012 | by Darryn | No Comments comments

Great customer service is one of the most important aspects of business. An understatement, or an overstatement? I’m pretty convinced its the former. A bad experience can you turn you away forever. A good experience can turn you into a fan, instantly. I just got my car serviced a few days ago by a new [...]

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DOING OUR OWN THING WITH LENDTHING

8.08.2012 | by Shaun | No Comments comments

Since we started Bluehat, we’ve been focussed on identifying and solving problems for our clients through design. We like doing that, and continue to do so. But this year we decided to also spend time on some projects of our own. We’ve been working away for a while on a number of projects, and the [...]

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GETTING REAL ABOUT CEREBRAL PALSY

1.03.2012 | by Mark | No Comments comments

Late in 2011, Shaun, Darryn, and myself spent two days filming in Sydney, listening to the very personal stories of 14 amazing people with Cerebral Palsy.

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THE HATCAVE

6.12.2011 | by Shaun | No Comments comments

How much of your life do you spend at work? If you’re like us, it’s a lot. Why spend that much of your life somewhere you don’t like? Read about our shiny new Hobart workspace.

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MAKING APPS FOR HUMANS

13.09.2011 | by Tom | No Comments comments

I love the process of user interface design. It requires a very different approach than print or motion graphics. How the user interacts with the interface, how the interface responds to the user, and how the whole experience makes the user feel are all critically important to creating good UI. There are a few principles we feel are vital to keep in mind when designing user interfaces for apps.

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HOW TO MAKE IT AWESOME

9.09.2011 | by Mark | No Comments comments

A few people have asked how we created the visual effects in the ‘Make it Awesome’ TV commercial for the MyState Student Film Festival. I thought I’d write a post giving you a basic breakdown of the process.

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CHARCOAL REVEALED

31.08.2011 | by Mark | No Comments comments

The charcoal-ic representation of our dear friend Albert is finally complete!  Thanks to those who bothered to guess – I think the large bushy moustache made it a bit obvious. We’ll see you all again in the next episode of Guess the Charcoal.

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MAN OF MYSTERY

16.08.2011 | by Shaun | No Comments comments

Mark’s been working some new art for the office. He’s not done yet. Who is it?

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STUFF MOVING REALLY FAST

5.08.2011 | by Mark | No Comments comments

I spent last week up in Swansea on the East Coast of Tasmania, and thought I’d have another go at getting some time-lapse footage of the beautiful early morning sunrises; using Kessler pocket dolly and ultra slow motor. Hope you like it.

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MAKE IT A CAMPAIGN

20.07.2011 | by Shaun | No Comments comments

We’ve made some fairly ridiculous TV commercials for the MyState Student Film Festival. Have a look at the extended versions here.

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TIMELAPSE EXPERIMENT

24.06.2011 | by Mark | No Comments comments

Here’s my first attempt at a time lapse dolly shot, using the Kessler pocket dolly and an ultra slow motor.  I set up the camera to take a shot every 5 seconds, while the dolly moved about a metre very slowly over an hour.

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INVADING THE REAL WORLD WITH BOUNCY THINGS

9.05.2011 | by Mark | No Comments comments

Thought I’d attempt to implement my love for Cinema 4D dynamics to the real world. I was keen to try and match and place 3D objects in real world space using image-based lighting and motion tracking software. I shot footage of a back alley in Hobart with subtle dolly movement. I then used an iPhone [...]

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YOU GET THE IDEA

28.04.2011 | by Darryn | No Comments comments

Everyone who’s ever taken a shower has an idea. It’s the person who gets out of the shower, dries off and does something about it who makes a difference.

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THINGS THAT SQUISH AND BOUNCE

18.04.2011 | by Mark | No Comments comments

I’ve recently been experimenting with some fun dynamics in Cinema 4D. So if you like things that roll, pop and squish have a look at a few of my test renders below.

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IDENTITY FOR YELLOW BERNARD: A SMALL INNER-CITY CAFE

12.04.2011 | by Darryn | No Comments comments

From the moment we met David and Scott, it was obvious they loved fine coffee. Quality coffee is not just their business, it’s their passion, their hobby—dare I say, their mistress. So when they asked us to brand their new café, it wasn’t hard to uncover passion and perfectionism as the primary design cues.

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FEDORAS ARE COOL

11.04.2011 | by Shaun | No Comments comments

The world was hammering on our door. “Oh, Bluehat!” they cried. “Share with us! Share tales of wonder from the mad-cap and oft-treacherous world of design! Regale us with anecdotes of tomfoolery and shenanigans from the Bluehat saga!”

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